Terms of Service

Last Updated: November 11, 2026

1. Introduction

Welcome to ozvanio!

These Terms of Service govern your access to and use of our website, online store, and related services. By visiting our website, browsing products, creating an account, or making a purchase, you agree to comply with the terms and conditions described in this document.

Our online store is operated by Heyuan Yueli Youpin Technology Co., Ltd. under the brand name ozvanio.

Throughout these Terms, "ozvanio," "we," "us," and "our" refer to the brand and the company operating this store. "You" and "your" refer to any individual accessing or using our website or Services.

These Terms apply to all website visitors, customers, account holders, and other individuals who interact with our online store.

Our Services are provided through Shopify's e-commerce platform, which enables us to offer products and facilitate online transactions.

By using our website, you acknowledge that you have read and understood these Terms, together with our applicable store policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Terms of Purchase.

If you do not agree with these Terms, please discontinue using our website and Services.

Nothing in these Terms is intended to exclude or restrict any mandatory rights available to consumers under applicable law.

2. Eligibility and Use of Our Website

By accessing or using our website, you confirm that:

• You are legally capable of entering into a binding agreement under the laws applicable to you.

• You will use our website only for lawful purposes.

• The information you provide to us is accurate and complete to the best of your knowledge.

• You will not use our Services in a manner that violates applicable laws or infringes upon the rights of others.

If you are under the legal age required to make purchases independently in your jurisdiction, you must use our website under the supervision and authorization of a parent or legal guardian, where permitted by applicable law.

We reserve the right to restrict access to our website or certain Services when reasonably necessary to protect our business, customers, or website operations, subject to applicable legal requirements.

3. Website Access and Service Availability

We aim to maintain an accessible and convenient online shopping environment.

However, we do not guarantee that our website, individual features, or Services will always be available without interruption.

From time to time, certain functions may be temporarily unavailable because of:

• Scheduled maintenance.

• Technical updates.

• Website improvements.

• System interruptions.

• Network or hosting issues.

• Security-related measures.

• Circumstances beyond our reasonable control.

We may update, modify, suspend, or discontinue certain website features when necessary for operational, technical, or business reasons.

Where reasonably practicable, we will take appropriate steps to minimize disruptions.

Nothing in this section limits any rights or remedies that cannot legally be excluded.

4. User Accounts and Account Security

Certain features of our website may allow customers to create or access personal accounts.

If you choose to create an account, you are responsible for maintaining the confidentiality of your login information and for activities conducted through your account.

You agree to:

• Provide accurate registration information.

• Keep your account information reasonably up to date.

• Protect your login credentials from unauthorized access.

• Avoid sharing your password with unauthorized individuals.

• Notify us promptly if you suspect unauthorized account activity.

• Use your account only for lawful purposes.

We may restrict or suspend access to an account if we reasonably believe that it has been compromised, used fraudulently, or involved in activities that violate these Terms.

We will handle account-related matters in accordance with applicable legal requirements.

5. Product Information and Descriptions

We make reasonable efforts to present product information accurately and clearly.

Product listings may include:

• Product names and descriptions.

• Photographs and illustrations.

• Features and specifications.

• Available sizes, colors, or variations.

• Product prices.

• Other relevant purchasing details.

We aim to keep product information current, but occasional errors, omissions, or discrepancies may occur.

Please note the following:

• Product colors may vary depending on screen settings, display technology, and lighting conditions.

• Product photographs are provided for illustrative purposes and may not represent every visual detail exactly.

• Product specifications and descriptions may be updated when necessary.

• Product availability may change without prior notice.

• Individual products may have different features, materials, or usage instructions.

Customers are encouraged to review the relevant product information before making a purchase.

If a material error is identified in a product listing, we will review the circumstances and take appropriate steps in accordance with applicable law.

6. Product Availability

Products displayed on our website are subject to availability.

Although we make reasonable efforts to maintain accurate inventory information, we cannot guarantee that every listed item will remain available at all times.

Product availability may change because of:

• Inventory conditions.

• Supplier arrangements.

• Product updates.

• Discontinued items.

• Unexpected operational circumstances.

If an item becomes unavailable after an order has been submitted and we cannot fulfill the purchase, we will contact the affected customer.

Depending on the circumstances, we may discuss an alternative product, another suitable arrangement, or an applicable refund.

7. Orders and Purchase Agreements

When you place an order through our website, you submit a purchase request for the selected products.

Before completing checkout, you should carefully review:

• Product selection.

• Product variations.

• Quantities.

• Contact details.

• Shipping address.

• Available shipping methods.

• Applicable shipping charges.

• Final purchase amount.

After submitting an order, you may receive an order confirmation email.

An order confirmation indicates that we have received your order information but does not necessarily mean that all verification and fulfillment procedures have been completed.

Orders may be subject to payment verification, product availability, transaction review, and other applicable processing requirements.

We reserve the right to review orders when reasonably necessary, including circumstances involving suspected fraudulent activity, incorrect information, material pricing errors, or unavailable products.

If we cannot accept or fulfill an order, we will communicate the relevant circumstances and arrange an appropriate resolution.

Where payment has already been collected for an order that cannot be fulfilled, an applicable refund will be arranged through the original payment method, subject to applicable requirements.

The specific purchasing conditions are further explained in our Terms of Purchase.

8. Pricing, Payments, and Billing

Product prices are displayed on the relevant product pages and during checkout.

Unless otherwise indicated, the final order amount may include:

• Product prices.

• Applicable promotional discounts.

• Shipping charges.

• Taxes or other applicable charges.

Prices and promotional offers may be changed periodically without prior notice.

However, changes to published prices will not automatically alter an existing confirmed order.

If a material pricing or listing error affects a submitted order, we reserve the right to review the transaction and contact the customer before proceeding.

Payments must be completed using the payment methods made available during checkout.

By submitting payment, you confirm that:

• You are authorized to use the selected payment method.

• Your payment information is accurate.

• You authorize the applicable payment provider to process the transaction.

• You agree to pay the final amount displayed during checkout.

Payment transactions may be subject to authorization, verification, and security procedures established by the relevant payment provider.

If a payment is declined or cannot be verified, the order may not proceed through our standard fulfillment procedures.

For your security, please do not share passwords or complete payment card information through email or other unsecured communication channels.

9. Shipping and Delivery

We provide shipping options for eligible purchases according to the destination and order amount.

Our current shipping arrangements are as follows.

9.1 Free Shipping

Orders totaling $39.00 or more qualify for Free Shipping under our current shipping arrangements.

• Shipping Fee: Free.

• Minimum Order Amount: $39.00.

• Applicable Products: All products.

• Estimated Delivery Time: 10–15 business days.

9.2 Standard Shipping

Orders totaling between $0.00 and $38.99 are subject to Standard Shipping.

• Shipping Fee: $4.99.

• Applicable Order Amount: $0.00–$38.99.

• Applicable Products: All products.

• Estimated Delivery Time: 10–15 business days.

9.3 Delivery Estimates

Both shipping options currently have an estimated delivery period of 10–15 business days.

This timeframe is an estimate rather than a guaranteed arrival date.

Actual delivery schedules may vary because of:

• Transportation arrangements.

• Carrier processing conditions.

• Destination location.

• Weekends and public holidays.

• Weather-related disruptions.

• Customs procedures, where applicable.

• Other unexpected logistics circumstances.

Any applicable order preparation time is separate from the shipping transit period.

9.4 Delivery Information

Customers are responsible for providing complete and accurate shipping information during checkout.

If you identify an error in your delivery address, please contact us immediately.

We will assess whether the requested correction can be accommodated based on the current order status.

Address changes cannot be guaranteed once an order has entered processing or has been handed over to the shipping carrier.

For additional details, please refer to our Shipping Policy.

10. Returns, Refunds, and Exchanges

We want customers to have a clear understanding of their options when a purchase requires after-sales assistance.

Our standard return and refund arrangements include the following.

10.1 Return Period

Eligible purchases may be returned within 30 calendar days after delivery, subject to the applicable return conditions.

For standard personal preference returns, products should generally remain unused and in their original condition, with original packaging and accessories retained where reasonably available.

10.2 Return Shipping Costs

The responsibility for return shipping depends on the reason for the return.

• Personal preference or change-of-mind returns: Customers are responsible for applicable return shipping costs.

• Qualifying damaged or defective products: ozvanio covers the applicable return shipping costs when a return is required.

• Incorrect products supplied because of our error: ozvanio covers the applicable return shipping costs when a return is required.

10.3 Refund Processing

Approved refunds are generally processed within 5–10 business days after the returned product has been received and inspected.

The time required for the funds to appear in your account may vary depending on the payment provider or financial institution.

10.4 Refund Method

Approved refunds are generally issued to the original payment method used for the purchase.

10.5 Return Authorization

All returns require prior authorization from our customer support team.

After your request has been reviewed and approved, we will provide the designated return address and relevant shipping instructions.

Please do not send products back before receiving authorization.

The business address displayed on our Contact Us page is not necessarily the designated return shipping address.

For complete details, please review our Return & Refund Policy.

Nothing in this section is intended to restrict mandatory consumer rights under applicable law.

11. User Conduct and Prohibited Activities

When using our website and Services, you agree not to engage in activities that may interfere with the operation, security, or integrity of our online store.

You must not:

• Use our website for unlawful or fraudulent purposes.

• Submit false, misleading, or intentionally inaccurate information.

• Attempt to gain unauthorized access to our systems or accounts.

• Interfere with website functionality or security measures.

• Introduce malicious software, viruses, or harmful code.

• Collect or misuse personal information belonging to other users.

• Engage in activities that violate the intellectual property rights of others.

• Use automated tools to disrupt or improperly access our website.

• Attempt to manipulate payment systems or purchasing processes.

• Impersonate another individual or business.

• Engage in conduct that may damage our business, website, or customer experience.

We reserve the right to investigate suspected violations and take reasonable measures where necessary.

Such measures may include restricting access, suspending relevant accounts, canceling affected transactions where legally permitted, or taking other appropriate action.

12. Intellectual Property Rights

All content made available through our website is protected by applicable intellectual property laws.

Unless otherwise indicated, website materials may include:

• Text and written content.

• Product descriptions.

• Photographs and graphics.

• Website layouts and designs.

• Logos and brand elements.

• Visual materials.

• Other original website content.

These materials belong to ozvanio, its operating company, or the relevant rights holders, as applicable.

You may access and use our website for personal and lawful shopping purposes.

However, without prior written authorization from the relevant rights holder, you must not:

• Copy or reproduce substantial portions of website content.

• Distribute or commercially exploit our materials.

• Modify or create unauthorized derivative works.

• Use our trademarks or brand elements in a misleading manner.

• Reproduce product photographs or written materials for unauthorized commercial purposes.

All rights not expressly granted are reserved by the applicable rights holders.

Nothing in these Terms transfers ownership of any intellectual property to website visitors or customers.

13. Customer Feedback, Reviews, and Submissions

We appreciate customer feedback, suggestions, and product reviews.

If you submit content through our website or communicate feedback to us, you are responsible for ensuring that the information is lawful and does not violate the rights of others.

You agree that submitted content must not:

• Contain false or misleading statements.

• Include unlawful, threatening, or abusive material.

• Violate another person's privacy.

• Infringe intellectual property rights.

• Contain malicious software or harmful links.

• Misrepresent your identity or experience.

• Be used to facilitate fraudulent or deceptive activities.

By voluntarily submitting reviews, comments, or other content intended for publication or use in connection with our Services, you grant us a non-exclusive, royalty-free right to use, reproduce, display, and distribute that content for legitimate store-related purposes, subject to applicable law and any rights that cannot legally be waived.

We reserve the right to review or remove submitted content that violates these Terms or applicable requirements.

We are not obligated to publish every review or submission.

14. Third-Party Services and External Links

Our website may contain links to third-party websites, payment providers, delivery services, applications, or other external platforms.

These services may operate independently from ozvanio and may be subject to their own terms, privacy policies, and operating procedures.

When you access or use a third-party service, you may be required to comply with the conditions established by that provider.

We do not control independent third-party websites or guarantee the accuracy, availability, or completeness of their content.

The inclusion of an external link does not necessarily represent an endorsement of the third party or its services.

We encourage customers to review the relevant third-party terms and privacy notices before using external services or providing personal information.

15. Privacy and Personal Information

We respect the importance of customer privacy and handle personal information in accordance with our Privacy Policy and applicable data protection requirements.

When you access or use our website, certain information may be collected or processed to support:

• Website functionality.

• Order processing.

• Payment verification.

• Shipping and delivery.

• Customer support.

• Security and fraud prevention.

• Website improvements.

• Other legitimate business operations.

Our online store is powered by Shopify, which provides the e-commerce platform and related technology used to operate our Services.

Personal information may be processed by Shopify and relevant service providers when necessary to provide these functions.

For additional information about the types of information collected, how information is used, and the privacy rights available to customers, please review our Privacy Policy.

16. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions.

Such errors may relate to:

• Product descriptions.

• Prices.

• Promotions.

• Product availability.

• Shipping charges.

• Delivery estimates.

• Other website information.

We reserve the right to review and correct inaccurate information when identified.

Where a material error affects an existing order, we will review the circumstances and communicate with the affected customer regarding an appropriate resolution.

Any correction or adjustment will be handled in accordance with applicable laws and existing contractual obligations.

17. Disclaimer of Warranties

We make reasonable efforts to maintain our website and provide accurate product and service information.

However, to the extent permitted by applicable law, our website and its general informational content are provided on an "as is" and "as available" basis.

We do not guarantee that:

• Website access will always be uninterrupted.

• All website features will be available at all times.

• The website will be entirely free from technical errors.

• All information will remain unchanged or error-free.

• All third-party services will remain continuously available.

This section does not exclude any product guarantees, statutory warranties, consumer protections, or other obligations that cannot legally be excluded or restricted.

18. Limitation of Liability

To the maximum extent permitted by applicable law, ozvanio and Heyuan Yueli Youpin Technology Co., Ltd. will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or Services where such liability may legally be limited.

This may include losses resulting from:

• Temporary website interruptions.

• Technical or network disruptions.

• Unauthorized access beyond our reasonable control.

• Third-party service interruptions.

• Events outside our reasonable control.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited.

In particular, these Terms do not affect mandatory consumer rights, statutory product guarantees, or remedies available under applicable law.

Where liability may legally be limited, any limitation will apply only to the extent permitted by the relevant legal requirements.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses directly arising from your unlawful use of our website, your intentional misuse of our Services, or your violation of these Terms or the rights of another party.

This provision does not apply to the extent that a claim results from our own breach of applicable law or other circumstances for which liability cannot legally be excluded.

Nothing in this section is intended to impose obligations that would unlawfully restrict mandatory consumer protections.

20. Suspension and Termination of Access

We may restrict, suspend, or terminate access to certain website features or Services when reasonably necessary.

Such action may be considered where:

• These Terms have been materially violated.

• Fraudulent or unauthorized activities are suspected.

• Website security is threatened.

• Applicable legal requirements require action.

• Continued access may create risks to our customers or business operations.

Where appropriate and legally permissible, we may provide notice or an explanation concerning the relevant action.

Suspension or termination of website access does not eliminate rights or obligations relating to transactions already completed.

Customers retain all applicable statutory rights concerning purchases, returns, refunds, and other legal remedies.

21. Changes to These Terms

We may revise these Terms of Service periodically to reflect changes in our website, products, Services, operational procedures, or applicable legal requirements.

Any updated version will be published on this page together with a revised Last Updated date.

Customers are encouraged to review these Terms periodically.

Where changes materially affect existing customer rights or obligations, we will handle those changes in accordance with applicable legal requirements.

Your continued use of our website after updated Terms become effective may constitute acceptance of the revised conditions to the extent permitted by applicable law.

22. Governing Law and Dispute Resolution

These Terms of Service and your use of our website are subject to applicable laws and regulations.

If a dispute arises concerning our website, Services, or a purchase made through our store, we encourage customers to contact our customer support team first so that we can attempt to resolve the matter through reasonable communication.

Nothing in these Terms prevents customers from exercising their rights or pursuing remedies available under applicable consumer protection laws.

Any governing law, jurisdiction, or dispute resolution provision will apply only to the extent permitted by the mandatory laws applicable to the relevant transaction and customer.

23. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable under applicable law, that provision will be interpreted or limited to the extent necessary to comply with the relevant legal requirements.

The remaining provisions will continue to apply to the extent they remain valid and enforceable.

The invalidity of one provision will not automatically affect the validity of the remaining Terms.

24. Entire Agreement

These Terms of Service, together with the policies and documents expressly referenced herein, describe the general conditions governing your access to and use of our website and Services.

They should be read together with:

• Privacy Policy.

• Shipping Policy.

• Return & Refund Policy.

• Terms of Purchase.

If a specific policy contains additional conditions relating to a particular subject, that policy will apply to the relevant subject to the extent of any inconsistency, subject always to applicable law.

Nothing in this section is intended to override mandatory consumer rights or legal protections.

25. Contact Information

If you have questions about these Terms of Service, website access, products, orders, or other matters relating to our Services, please contact us through the official channels below.

Brand Name: ozvanio

Legal Company Name: Heyuan Yueli Youpin Technology Co., Ltd.

Customer Service Email: service@ozvanio.com

Business Phone: +86 762-3336729

Business Address:

Area B, 2nd Floor, No. A32, Jinbi Garden, East Changan Residential Zone, Datong Road, Yuancheng District, Heyuan City, Guangdong Province, China.

For purchase-related inquiries, please include your order number and the email address used during checkout.

We appreciate your interest in ozvanio and thank you for choosing our store.

We remain committed to providing a convenient shopping experience, clear communication, and responsible customer support.