Shipping Policy

Last Updated: November 11, 2026

1. Introduction

At ozvanio, we understand that convenient and dependable delivery is an important part of the online shopping experience.

This Shipping Policy explains our available shipping methods, delivery charges, estimated delivery periods, order preparation procedures, and how customers can obtain assistance with shipment-related concerns.

Our online store is operated by Heyuan Yueli Youpin Technology Co., Ltd. under the brand name ozvanio.

By placing an order through our website, customers acknowledge the shipping arrangements described in this policy, together with the applicable terms displayed during checkout.

We encourage customers to review this information before completing a purchase.

2. Available Shipping Methods

ozvanio currently provides two shipping options for eligible orders: Free Shipping and Standard Shipping.

Both options are available for all products, subject to the delivery destinations supported by our store.

The applicable shipping method and charges will be displayed during checkout according to the order amount and delivery information provided.

2.1 Free Shipping

Customers placing eligible orders totaling $39.00 or more qualify for Free Shipping under our current shipping arrangements.

The details are as follows:

  • Shipping Fee: Free.

  • Minimum Order Amount: $39.00.

  • Applicable Products: All products.

  • Estimated Delivery Time: 10–15 business days.

Customers who meet the applicable order threshold will not be charged the Standard Shipping fee.

2.2 Standard Shipping

For eligible orders below the free shipping threshold, Standard Shipping is available at the following rate:

  • Shipping Fee: $4.99.

  • Applicable Order Amount: $0.00–$38.99.

  • Applicable Products: All products.

  • Estimated Delivery Time: 10–15 business days.

The applicable Standard Shipping charge will be included in the order total displayed during checkout.

2.3 Shipping Rate Summary

Our current shipping arrangements are summarized below:

Shipping Method Order Amount Shipping Fee Estimated Delivery
Free Shipping $39.00 and above Free 10–15 business days
Standard Shipping $0.00–$38.99 $4.99 10–15 business days

Please review your shopping cart and checkout summary to confirm the shipping method and applicable charges before submitting payment.

3. Order Processing and Preparation

After an order has been successfully submitted and payment has been confirmed, it may enter our order review and preparation procedures.

These procedures may include:

  • Reviewing the submitted order information.

  • Confirming product availability.

  • Verifying relevant transaction details.

  • Preparing the purchased products.

  • Arranging shipment through the applicable delivery service.

Order preparation and transportation are separate stages.

Our published delivery estimate is 10–15 business days. Any applicable order preparation time should be considered separately from the shipping transit period.

The time required to prepare an order may vary depending on product availability and individual order circumstances.

If additional information is required before an order can proceed, our customer support team may contact you using the details provided during checkout.

4. Estimated Delivery Time

Both Free Shipping and Standard Shipping currently have an estimated delivery period of 10–15 business days.

This timeframe is provided as an estimate and does not represent a guaranteed delivery date.

Actual delivery schedules may be affected by several factors, including:

  • The destination of the shipment.

  • Carrier transportation arrangements.

  • Logistics and distribution conditions.

  • Weekends and public holidays.

  • Severe weather conditions.

  • Customs procedures, where applicable.

  • Unexpected transportation or delivery disruptions.

Business days generally exclude weekends and applicable public holidays.

Although we make reasonable efforts to arrange shipments efficiently, certain circumstances beyond our reasonable control may affect the expected arrival date.

5. Shipping Address Requirements

Customers are responsible for providing complete and accurate delivery information when placing an order.

Before submitting payment, please carefully review the following details:

  • Recipient's full name.

  • Street address.

  • Building, apartment, or unit number, where applicable.

  • City and state or province.

  • Postal or ZIP code.

  • Country or region.

  • Contact information.

Incomplete or inaccurate delivery information may result in transportation delays, unsuccessful delivery attempts, or other shipping complications.

If you discover an error in your shipping information after placing an order, please contact us as soon as possible.

We will review whether the requested correction can be accommodated according to the current order status.

Please note that address modifications cannot be guaranteed once an order has entered processing or has been handed over to the shipping carrier.

6. Shipment Tracking

When tracking information becomes available after dispatch, relevant shipment details may be provided through our available order notification system or by email.

Customers can use the tracking information to monitor the transportation progress of their packages.

Please allow some time for the shipping carrier to register and update tracking details after receiving the shipment.

A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

If tracking information remains unavailable or you experience difficulties checking your shipment status, please contact our customer support team.

When contacting us, please provide your order number and tracking number, if available.

7. Delayed Shipments

We aim to arrange delivery within the estimated timeframe; however, occasional delays may occur.

Possible reasons include:

  • Transportation interruptions.

  • Carrier processing delays.

  • Severe weather conditions.

  • Public holidays.

  • Customs inspections, where applicable.

  • Unexpected logistics disruptions.

  • Other circumstances affecting delivery operations.

If your package has not arrived within the estimated delivery period, please contact our customer support team.

To help us review the situation, please provide:

  • Your order number.

  • Your tracking number, if available.

  • The email address used during checkout.

  • A brief description of your delivery concern.

Our team will review the available shipment information and assist with the appropriate next steps.

8. Missing or Undelivered Packages

If tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking the following:

  1. Your usual delivery location.

  2. Your mailbox or designated package area.

  3. Whether a household member or authorized recipient accepted the package.

  4. Building reception or another designated delivery location, where applicable.

  5. The latest delivery information provided by the shipping carrier.

If you are still unable to locate your package, please contact our customer support team.

We will review the available information and help determine the appropriate next steps.

If a shipment is confirmed to be lost or otherwise undelivered, we will assess the circumstances and handle the matter in accordance with applicable legal requirements.

9. Shipping Availability and Restrictions

Shipping availability depends on the delivery destinations supported by our online store and the available transportation arrangements.

Although both shipping options apply to all products, not every destination is necessarily eligible for every delivery arrangement.

The shipping methods and charges displayed during checkout represent the options currently available for the delivery address entered.

If a destination cannot be served through our available shipping arrangements, the relevant shipping option may not appear during checkout.

Customers should confirm their delivery information and available shipping methods before completing a purchase.

10. Shipping Charges and Order Confirmation

Shipping charges are determined according to the order amount and the applicable delivery method.

Our current shipping fee structure is:

  • Orders totaling $39.00 or more: Free Shipping.

  • Orders from $0.00 to $38.99: Standard Shipping at $4.99.

The applicable delivery charge will be displayed in the shopping cart or during checkout.

Please carefully review the final order summary, including product prices and shipping charges, before submitting payment.

Once an order has been confirmed, the shipping arrangement will generally follow the method and charges displayed during checkout, subject to the correction of obvious errors and applicable legal requirements.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

We will review your request according to the current order processing and shipping status.

Before an order enters processing or dispatch, we will assess whether the requested modification or cancellation can be accommodated.

Once an order has entered processing or has been handed over to the shipping carrier, changes or cancellations may no longer be possible through our standard procedures.

If a package has already been dispatched, customers may submit a return request in accordance with our Return & Refund Policy.

Any mandatory cancellation rights under applicable consumer protection laws remain unaffected.

12. Damaged, Defective, or Incorrect Products

We want customers to receive their purchases in the expected condition.

If your package arrives with a damaged, defective, incomplete, or incorrect product, please contact our customer support team.

To help us review the situation, please provide:

  • Your order number.

  • The name or description of the affected product.

  • A brief explanation of the issue.

  • Clear photographs or videos showing the problem, where available.

  • Photographs of the external packaging, if relevant.

Our team will assess the circumstances and explain the appropriate next steps.

Depending on the situation, an appropriate resolution may include a replacement, authorized return, refund, or another suitable remedy.

When a return is required because of a qualifying product issue or an error on our part, ozvanio will cover the applicable return shipping costs.

For additional information, please refer to our Return & Refund Policy.

13. Return Shipping and After-Sales Arrangements

The shipping arrangements for outgoing purchases are separate from the return shipping responsibilities described in our Return & Refund Policy.

Our standard after-sales arrangements are as follows:

  • Personal Preference Returns: Customers are responsible for applicable return shipping costs.

  • Damaged or Defective Products: ozvanio covers applicable return shipping costs when a return is required because of a qualifying product issue.

  • Incorrect Products: ozvanio covers applicable return shipping costs when a return is required because of an error on our part.

Eligible purchases may be returned within 30 calendar days after delivery, subject to the applicable return conditions.

All return requests require prior authorization from our customer support team.

Once a return has been approved, we will provide the designated return destination and relevant shipping instructions.

Please do not use the business address listed on our Contact Us page as a return destination unless our customer support team has specifically confirmed that it is the correct address.

14. Circumstances Beyond Our Reasonable Control

Certain events may affect shipping schedules and delivery operations despite reasonable efforts to arrange transportation.

Such circumstances may include:

  • Severe weather events.

  • Natural disasters.

  • Public emergencies.

  • Transportation interruptions.

  • Shipping carrier service disruptions.

  • Customs or regulatory procedures.

  • Government restrictions.

  • Other events beyond our reasonable control.

When these circumstances affect a shipment, the estimated delivery period may change.

We will make reasonable efforts to review the available information and provide assistance based on the circumstances and applicable legal requirements.

Nothing in this section is intended to exclude responsibilities that cannot legally be excluded.

15. Updates to This Shipping Policy

We may revise this Shipping Policy periodically to reflect changes in our delivery arrangements, shipping charges, business operations, or applicable legal requirements.

Any updated version will be published on this page together with a revised Last Updated date.

We encourage customers to review this page before placing an order so that they understand the current shipping conditions.

Changes will be handled in accordance with applicable laws and existing contractual obligations.

16. Contact Information

If you have questions about shipping methods, delivery charges, tracking information, delayed packages, or other transportation-related matters, please contact our customer support team.

Our official business information is as follows:

Brand Name: ozvanio

Legal Company Name: Heyuan Yueli Youpin Technology Co., Ltd.

Customer Service Email: service@ozvanio.com

Business Phone: +86 762-3336729

Business Address:

Area B, 2nd Floor, No. A32, Jinbi Garden, East Changan Residential Zone, Datong Road, Yuancheng District, Heyuan City, Guangdong Province, China.

For existing order inquiries, please include your order number and the email address used during checkout.

Thank you for choosing ozvanio. We appreciate your trust and look forward to providing you with a convenient and dependable shopping experience.