Terms of Purchase

Last Updated: November 11, 2026

1. Introduction

Welcome to ozvanio!

These Terms of Purchase establish the conditions applicable to purchases made through our online store. They explain how orders are submitted, payments are processed, products are supplied, and after-sales requests are handled.

Our online store is operated by Heyuan Yueli Youpin Technology Co., Ltd. under the brand name ozvanio.

Throughout these Terms, "ozvanio," "we," "us," and "our" refer to the brand and the company operating this store. "You" and "your" refer to customers purchasing products through our website.

By submitting an order, you acknowledge that you have reviewed these purchasing conditions and the relevant store policies.

These Terms should be read together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

Our objective is to provide customers with clear purchasing information and straightforward procedures from order submission through delivery and after-sales assistance.

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights available under applicable law.

2. Product Selection and Information

We aim to provide customers with relevant and understandable information about the products offered through our website.

Depending on the individual product, its listing may contain:

• Product names and descriptions.

• Product photographs and illustrations.

• Features and specifications.

• Available colors, sizes, or variations.

• Product prices.

• Other relevant purchasing details.

Customers should review the available product information carefully before placing an order.

We make reasonable efforts to ensure that product descriptions and listings are accurate. However, occasional errors, omissions, or differences may occur.

Please be aware that:

• Product colors may appear differently depending on screen settings and display characteristics.

• Product images are provided for illustrative purposes and may not reproduce every detail exactly.

• Product specifications and descriptions may be updated when necessary.

• Product availability may change without prior notice.

If a significant product listing error is identified, we will review the relevant circumstances and communicate an appropriate solution where necessary.

3. Product Prices and Currency

Product prices are displayed on the relevant product pages and during checkout.

The final purchase amount may include:

• The price of each selected product.

• Applicable promotional discounts.

• Shipping charges.

• Taxes or other charges, where applicable.

Our current shipping charges are:

• Free Shipping: Orders totaling $39.00 or more.

• Standard Shipping: $4.99 for orders totaling $0.00–$38.99.

Prices and promotional arrangements may be adjusted periodically.

Any price changes will generally apply to future purchases and will not automatically change the amount of an existing confirmed order.

If an obvious pricing or listing error affects a submitted transaction, we reserve the right to review the order and contact the customer before proceeding.

Where an order cannot reasonably be fulfilled because of a material pricing error, we will explain the circumstances and arrange an appropriate resolution, including an applicable refund where required.

Customers should always review the final checkout summary before completing payment.

4. Placing an Order

Customers can purchase products through the checkout facilities available on our website.

The standard purchasing process generally involves the following steps:

1. Browse the available products.

2. Select the product you wish to purchase.

3. Choose the available product options and quantity.

4. Add the selected item to your shopping cart.

5. Review your cart and verify the selected products.

6. Enter your contact and delivery information.

7. Select an available shipping method.

8. Review the applicable shipping charges and total purchase amount.

9. Choose a supported payment method.

10. Confirm the order and submit payment.

Before completing checkout, please ensure that the information provided is accurate.

In particular, verify your product selection, quantities, delivery address, email address, and payment details.

Submitting an order indicates your intention to purchase the selected products under the applicable purchasing conditions.

5. Order Confirmation and Acceptance

After successfully submitting an order, you may receive an order confirmation email containing relevant purchase information.

This confirmation indicates that we have received your order details.

However, receipt of an order confirmation does not necessarily mean that all verification and fulfillment procedures have been completed.

Orders may remain subject to:

• Payment authorization and confirmation.

• Product availability.

• Transaction verification.

• Review of submitted order information.

• Security and fraud prevention checks.

• Other applicable processing requirements.

An order will proceed through our standard fulfillment procedures after the relevant requirements have been satisfied.

If additional information is needed, our customer support team may contact you using the details provided during checkout.

If an order cannot be accepted or fulfilled, we will communicate the relevant circumstances and arrange an appropriate resolution.

Where payment has already been collected for an order that cannot be fulfilled, an applicable refund will be arranged through the original payment method, subject to applicable requirements.

6. Payment Conditions

Customers must complete payment using one of the payment methods made available during checkout.

By submitting a payment, you confirm that:

• You are authorized to use the selected payment method.

• The payment information you provide is accurate.

• You authorize the applicable payment provider to process the transaction.

• You agree to pay the final amount displayed during checkout.

Payment transactions may be subject to authorization, verification, and security procedures established by the relevant payment service provider.

If a payment is declined, remains incomplete, or cannot be verified, the order may not proceed through our standard fulfillment procedures.

If you experience payment difficulties, please check your payment information or contact your financial institution or payment provider.

You may also contact our customer support team for assistance with purchase-related payment inquiries.

For your protection, please do not send passwords, complete payment card numbers, or confidential financial credentials through email.

7. Shipping Methods and Charges

ozvanio currently provides two shipping options for eligible orders.

The applicable shipping method is determined according to the order amount and the shipping destinations supported by our store.

7.1 Free Shipping

Orders totaling $39.00 or more qualify for Free Shipping under our current shipping arrangements.

The details are as follows:

• Shipping Fee: Free.

• Minimum Order Amount: $39.00.

• Applicable Products: All products.

• Estimated Delivery Time: 10–15 business days.

7.2 Standard Shipping

Orders totaling between $0.00 and $38.99 are subject to Standard Shipping.

The details are as follows:

• Shipping Fee: $4.99.

• Applicable Order Amount: $0.00–$38.99.

• Applicable Products: All products.

• Estimated Delivery Time: 10–15 business days.

7.3 Shipping Rate Summary

Shipping Method	Order Amount	Shipping Fee	Estimated Delivery
Free Shipping	$39.00 and above	Free	10–15 business days
Standard Shipping	$0.00–$38.99	$4.99	10–15 business days

The final shipping option and applicable charges will be displayed during checkout.

Customers are responsible for reviewing the order summary before submitting payment.

8. Order Processing and Preparation

After payment has been successfully confirmed, an order may enter our review and preparation procedures.

These procedures may include:

• Reviewing submitted order details.

• Confirming product availability.

• Verifying transaction information.

• Preparing the purchased items.

• Arranging shipment through the applicable delivery service.

Order preparation and transportation are separate stages.

The published delivery estimate is 10–15 business days. Any applicable order preparation time should be considered separately.

Processing times may vary depending on product availability, order details, and other operational circumstances.

If additional verification or clarification is required, our customer support team may contact you before proceeding with fulfillment.

We make reasonable efforts to handle submitted orders efficiently.

9. Delivery Arrangements

Orders are shipped according to the delivery method available or selected during checkout.

Both Free Shipping and Standard Shipping currently have an estimated delivery period of 10–15 business days.

Please understand that this is an estimated timeframe rather than a guaranteed arrival date.

Actual delivery schedules may be affected by:

• The destination of the shipment.

• Carrier transportation arrangements.

• Logistics and distribution conditions.

• Weekends and public holidays.

• Weather-related disruptions.

• Customs procedures, where applicable.

• Other unexpected delivery circumstances.

Customers are responsible for providing complete and accurate shipping information.

If an address correction is required after checkout, please contact us as soon as possible.

We will review whether the requested change can be made according to the current order status.

Address modifications cannot be guaranteed once an order has entered processing or has been handed over to the shipping carrier.

Additional delivery information is available in our Shipping Policy.

10. Order Changes and Cancellation Requests

We understand that customers may occasionally need to modify or cancel an order after submitting a purchase.

If you need to make a change, please contact our customer support team as soon as possible.

All requests will be reviewed according to the current order status.

10.1 Requests Before Dispatch

If an order has not entered processing or dispatch, we will assess whether the requested change or cancellation can be accommodated.

Possible requests may include:

• Correcting shipping information.

• Changing available product options.

• Adjusting order quantities.

• Requesting order cancellation.

Any modification is subject to product availability and the current processing status.

10.2 Requests After Processing or Dispatch

Once an order has entered processing or has been handed over to the shipping carrier, changes or cancellations may no longer be possible through our standard procedures.

If a package has already been dispatched, customers may submit a return request according to our Return & Refund Policy.

10.3 Cancellation Refunds

When a cancellation is accepted after payment has been collected, the applicable refund will generally be issued to the original payment method.

Mandatory cancellation or withdrawal rights under applicable consumer protection laws remain unaffected.

11. Return Eligibility

We want customers to have a clear understanding of their options when a purchased product needs to be returned.

Eligible purchases may be returned within 30 calendar days after delivery, subject to the applicable return conditions.

For standard returns resulting from personal preference or a change of mind, products should generally:

• Remain unused and unworn, where applicable.

• Be maintained in their original condition.

• Include original packaging, labels, and accessories where reasonably available.

• Show no signs of damage, alteration, or misuse after delivery.

Customers must submit their return requests within the applicable return period and obtain authorization from our customer support team before sending any products back.

Damaged, defective, or incorrectly supplied products will be evaluated separately according to the circumstances.

Nothing in these conditions is intended to restrict mandatory consumer rights available under applicable law.

12. Return Shipping Responsibilities

Return shipping costs depend on the reason for the return.

Our standard arrangements are as follows.

12.1 Personal Preference Returns

When a customer requests an eligible return because of a change of mind, personal preference, or another reason unrelated to a product defect or fulfillment error, the customer is responsible for the applicable return shipping costs.

Customers must arrange and pay for the return shipment after receiving authorization from our support team.

12.2 Damaged or Defective Products

If a product arrives damaged or has a qualifying defect, please contact our customer support team.

When a return is required because of a qualifying product issue:

ozvanio will cover the applicable return shipping costs.

Customers may be asked to provide photographs or videos to help us review the reported problem.

12.3 Incorrect Products

If an incorrect product is supplied because of an error on our part, please notify our customer support team.

When a return is required because of our fulfillment error:

ozvanio will cover the applicable return shipping costs.

Our team will review the order details and provide the appropriate instructions.

13. Return Authorization and Return Destination

All returns require prior authorization from our customer support team.

To initiate a return, customers should contact:

Email: service@ozvanio.com

Please provide:

• Your full name.

• Your order number.

• The email address used during checkout.

• The product involved.

• The reason for the return.

• Supporting photographs or videos, where relevant.

After reviewing and approving your request, we will provide the designated return address and relevant shipping instructions.

Please do not send returned products before receiving authorization.

The business address displayed on our Contact Us page is provided for company identification and general correspondence. It is not necessarily our designated return shipping address.

Customers should only use the return destination specifically confirmed by our customer support team.

14. Refund Conditions and Processing

Refunds are available for purchases that qualify under our Return & Refund Policy and applicable legal requirements.

After an authorized returned product has been received and inspected, approved refunds are generally processed within:

5–10 business days.

This period begins after the returned product has arrived and completed the applicable inspection.

The actual time required for the funds to appear in your account may vary depending on:

• Your bank or financial institution.

• Your card issuer.

• The original payment method.

• The relevant payment service provider.

If a refund does not appear after the expected processing period, customers may contact their payment provider or reach out to our customer support team.

15. Refund Method

Approved refunds are generally issued to the original payment method used for the purchase.

For example, payments made through a credit card, debit card, or another supported payment service will generally be refunded through the same payment channel.

This arrangement helps maintain transaction consistency and supports the verification of the original purchase.

If the original payment method is no longer available or cannot receive the refund, please contact us so that we can review the circumstances and determine an appropriate arrangement in accordance with applicable payment procedures and legal requirements.

16. Damaged, Defective, or Incorrect Orders

We want customers to receive the products they purchased in the expected condition.

If your order arrives damaged, defective, incomplete, or different from the item ordered, please contact our customer support team as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number.

• The name or description of the affected product.

• A brief explanation of the problem.

• Clear photographs or videos showing the issue, where available.

• Photographs of the external packaging, if relevant.

After reviewing the submitted information, we will explain the appropriate next steps.

Depending on the circumstances, an appropriate resolution may include:

• A replacement.

• An authorized return.

• A refund.

• Another suitable remedy.

When a return is required because of a qualifying product issue or an error on our part, ozvanio will cover the applicable return shipping costs.

17. Product Availability and Unfulfilled Orders

Product availability may change because of inventory conditions, supplier arrangements, or other operational circumstances.

Although we make reasonable efforts to maintain accurate product information, we cannot guarantee that every listed item will remain available at all times.

If a purchased product becomes unavailable and we are unable to fulfill the order, we will contact the affected customer.

Depending on the circumstances, we may discuss:

• An alternative product.

• Another appropriate fulfillment arrangement.

• Cancellation of the affected order.

• A refund for the unfulfilled purchase.

If payment has already been collected for an order that cannot be fulfilled, an applicable refund will be arranged.

18. Customer Responsibilities

Customers are responsible for providing accurate information and reviewing the relevant purchasing details before completing an order.

This includes:

• Full name.

• Email address.

• Telephone number, where requested.

• Shipping address.

• Product selection and quantities.

• Available product options.

• Selected shipping method.

• Payment information.

Customers should also:

• Review product descriptions before purchasing.

• Confirm the final order amount.

• Keep order confirmation information.

• Contact us promptly if an order-related issue occurs.

• Follow the applicable return authorization procedures.

Providing incomplete or incorrect information may result in payment difficulties, processing delays, or delivery complications.

If you identify an error after submitting an order, please contact us immediately so that we can assess whether it can be corrected.

19. Taxes and Additional Charges

Applicable taxes, duties, and other charges will be handled according to the requirements of the relevant jurisdiction and the information displayed during checkout.

Customers should carefully review the final purchase summary before submitting payment.

Where additional charges may apply outside the amounts collected during checkout, customers should consider the relevant requirements of their destination.

We will present applicable charges through our checkout process where required and supported.

20. Privacy and Purchase Information

Information provided during the purchasing process may be collected and processed to support:

• Order management.

• Payment verification.

• Product fulfillment.

• Shipping and delivery.

• Customer communication.

• Returns and refunds.

• Security and fraud prevention.

• Other legitimate business operations.

Our online store is powered by Shopify, which provides the e-commerce platform and related technology used to facilitate online transactions.

Personal information is handled according to our Privacy Policy and applicable data protection requirements.

For more information about how we collect, use, and protect customer information, please review our Privacy Policy.

21. Fraud Prevention and Transaction Verification

To protect customers and our business operations, orders may be subject to appropriate verification and security procedures.

We may review transactions when circumstances indicate potential unauthorized payment activity, inaccurate information, suspicious purchasing behavior, or other transaction-related risks.

Where additional verification is necessary, our customer support team may contact the customer using the information provided during checkout.

Orders that cannot be verified or that involve suspected fraudulent activity may be delayed, restricted, or canceled where legally permitted.

If payment has already been collected for an order that cannot proceed, an applicable refund will be arranged in accordance with the relevant circumstances and legal requirements.

22. Consumer Protection Rights

These Terms of Purchase describe our standard purchasing and after-sales procedures.

They are intended to operate alongside applicable consumer protection laws and regulations.

Nothing in these Terms is intended to exclude, restrict, or replace:

• Mandatory statutory consumer rights.

• Applicable product guarantees.

• Legal remedies for defective or incorrectly supplied products.

• Mandatory cancellation or withdrawal rights.

• Other protections that cannot legally be waived or restricted.

Where a provision of these Terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

Customers retain all rights and remedies available to them under applicable law.

23. Changes to These Terms

We may revise these Terms of Purchase periodically to reflect changes in our products, pricing, payment arrangements, order procedures, shipping services, after-sales processes, or applicable legal requirements.

Any revised version will be published on this page together with an updated Last Updated date.

Customers are encouraged to review these Terms before placing an order to understand the current purchasing conditions.

Changes will be handled in accordance with applicable laws and existing contractual obligations.

24. Contact Information

If you have questions about these Terms of Purchase, an existing order, payment arrangements, delivery, returns, or refunds, please contact our customer support team through the official channels below.

Brand Name: ozvanio

Legal Company Name: Heyuan Yueli Youpin Technology Co., Ltd.

Customer Service Email: service@ozvanio.com

Business Phone: +86 762-3336729

Business Address:

Area B, 2nd Floor, No. A32, Jinbi Garden, East Changan Residential Zone, Datong Road, Yuancheng District, Heyuan City, Guangdong Province, China.

For purchase-related inquiries, please include your order number and the email address used during checkout.

Please note that the business address above is not necessarily the designated return shipping address. The correct return destination will be provided after your return request has been reviewed and approved.

Thank you for choosing ozvanio. We appreciate your trust and look forward to providing you with a convenient and dependable shopping experience.