Contact Us

We're Here to Help

Thank you for visiting ozvanio!

We value every customer and believe that clear communication is an important part of a positive shopping experience.

Whether you have questions about our products, need assistance with an existing order, want to check delivery information, or require help with a return or refund, our customer support team is ready to assist.

Please feel free to reach out using the contact details below. We appreciate your feedback and will do our best to provide helpful information and appropriate solutions.

Customer Support

For general questions, product inquiries, order assistance, and after-sales support, you can contact us through the following official channels:

Email: service@ozvanio.com

Phone: +86 762-3336729

We recommend contacting us by email for inquiries that require order verification or supporting documents.

How We Can Assist You

Our team can help with various store-related questions, including:

1. Product Information

If you need clarification about product descriptions, specifications, available options, or other product details, please send us your questions.

We will provide relevant information to help you make an informed purchasing decision.

2. Order Status and Payment Inquiries

If you have questions about an order confirmation, payment status, or an order you have already placed, please contact us with your order number.

Our team will review the available information and assist with your inquiry.

3. Shipping and Delivery

For questions about shipping arrangements, tracking updates, delivery delays, or address-related concerns, please get in touch with us.

If your order has already been dispatched, please include your tracking number, if available.

4. Returns and Refunds

If you would like to request a return, report a product issue, or ask about a refund, please contact our customer support team before sending any product back.

All returns require prior authorization. Once your request has been reviewed and approved, we will provide the appropriate return instructions and designated return address.

For complete information, please refer to our Return & Refund Policy.

5. Other Questions and Feedback

We also welcome general suggestions, comments, and feedback about your experience with ozvanio.

Your opinions help us understand customer expectations and identify opportunities to improve our store and services.

Contact Information

For your convenience, our official business details are listed below.

Brand Name: ozvanio

Company Name: Heyuan Yueli Youpin Technology Co., Ltd.

Customer Service Email: service@ozvanio.com

Business Phone: +86 762-3336729

Business Address:

Area B, 2nd Floor, No. A32, Jinbi Garden, East Changan Residential Zone, Datong Road, Yuancheng District, Heyuan City, Guangdong Province, China.

Please note that our business address is provided for company identification and general correspondence. It is not necessarily the designated return shipping address.

For product returns, please contact our customer support team and obtain authorization before arranging shipment.

Tips for Faster Assistance

To help us understand and handle your inquiry more efficiently, please include the following information when contacting us about an existing order:

  • Your full name.

  • Your order number.

  • The email address used during checkout.

  • The product name, if relevant.

  • A brief description of your question or concern.

  • Supporting photographs or documents, where applicable.

Providing these details will help our team identify the relevant order and review your request.

Our Commitment to You

At ozvanio, we believe that customer support should be clear, responsible, and helpful.

We appreciate the time you take to contact us and will make reasonable efforts to assist with your questions and concerns.

Thank you for choosing ozvanio. We appreciate your trust and look forward to making your shopping experience as convenient and pleasant as possible.